Award recognizes AVH Emergency Department as a leader in patient experience.
ASPEN, Colo. (January 4, 2023) — Aspen Valley Hospital today announced that it has been named a 2022 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.
As a winner of the Press Ganey HX Guardian of Excellence Award®, Aspen Valley Hospital is in the top 5% of healthcare providers in delivering patient experience in the last year. The department achieved the 95th percentile or higher for any of a set of designated survey measures, including “likelihood to recommend,” “overall rating,” and “teamwork.”
Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
“We couldn’t be more proud of our physicians and our staff, and their determination to provide the very best care experience for our patients,” said Dave Ressler, AVH’s chief executive officer. “This is an impressive achievement in an era marked by numerous challenges. Our team has responded with overwhelming resilience while continuing to fulfill our mission of delivering extraordinary healthcare to the members of our community.”
“By putting their patients and workforce first each and every day, Aspen Valley Hospital is demonstrating their unwavering commitment to their employees and to the communities they serve,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “The caregivers at Aspen Valley Hospital have inspired us with the compassion, empathy and human connection they bring to the clinical healthcare setting. We are honored to partner with them as we celebrate their achievement.”
Founded in 1891, Aspen Valley Hospital is one of the most sophisticated rural hospitals in the U.S. With 25 beds, AVH is designated as a critical access hospital and level III trauma center, meeting the needs of the Aspen and Roaring Fork Valley communities, plus thousands of visitors from around the world every year. Combining the warmth and friendliness of a small town with the technical expertise of a major medical center, the Hospital has been recognized with numerous awards, including a Five-Star Rating from the Centers for Medicare and Medicaid Services for Patient Experience, among others. The Hospital offers a full range of services with board-certified specialists in 25 fields of medicine, with expanded expertise in orthopedics and sports medicine through partnership with The Steadman Clinic. For over 131 years, Aspen Valley Hospital has been working to deliver extraordinary healthcare in an environment of excellence, compassion and trust. Learn more at aspenhospital.org or 970.925.1120.
Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.