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Aspen Valley Hospital
0401 Castle Creek Road
Aspen, CO 81611

Sign up for the Newsletter to receive the latest News & Events from Aspen Valley Hospital.

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Aspen Valley Hospital is available 24/7 to provide you with the expert care that you need!



Get In Touch:

Send us a message


Aspen Valley Hospital
0401 Castle Creek Road
Aspen, CO 81611

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Welcome to MyChart

Your Secure Online Health Connection

Sign Up or Log In

Do you need help logging into or setting up your MyChart account? Contact our technical support team.

Phone: 970.544.1556
Monday – Friday, 8:00am – 5:00pm

All your health information in one place

See your medications, test results, upcoming appointments, price estimates, medical bills, and more all in one place, even if you’ve been seen at multiple healthcare organizations.

Quickly schedule appointments and find care

Make appointments at your convenience, complete pre-visit tasks from home, and find the nearest walk-in care or emergency room when you need it.

Connect with a doctor no matter where you are

Send a message, get online diagnosis and treatment, talk face-to-face over video, or arrange to follow up with a doctor in person, depending on the level of care you need.

Take care of your children and other family members

Stay on top of everyone’s appointments and check in on family members who need extra help, all from your account.

How MyChart Works | Frequently Asked Questions

Can I see all of my medical records in MyChart?

Medical records added to MyChart on or after October 1, 2022 will be accessible.

Can patients see their providers’ notes in MyChart?

All progress notes are shared by default with patients.

Is MyChart the only way to access my medical records?

In addition to MyChart, medical records are always available via a request placed with our medical records department, by email, in person or by phone or fax.

Can a patient see their active problem list? Are there any diagnoses that are not shared?

All diagnoses are shared with the patient unless they are manually unshared by a clinician.

Are all result types (labs, imaging, etc.) visible to patients?

All results are released to MyChart.

When are results released to MyChart?

In order to allow your provider time to review your test results, your results may not appear in MyChart for up to 5 business days.

Are there any medications that are hidden from patients in MyChart?

All medications on a patient’s medication list are visible in MyChart.

What kinds of visits can patients or proxies schedule through MyChart?

Patients and proxies can schedule new problem, follow-up, physical, pediatric and lab visits through MyChart, in addition to radiology and cardiology procedures.

What can a parent or guardian see or do with proxy access to a child’s chart?

Proxies have full access to child’s chart until the child turns 12 years old. When the child turns 12, proxies can message providers, request refills, schedule appointments and request immunization history. They can also review insurance coverages, make payments, update demographics and electronically sign documents.


Can patients access MyChart in any languages besides English?

MyChart is also available in Spanish. Note that while most text within MyChart is translated, clinical content and messaging remain in English.

How does proxy access work?

With proxy access, clinicians can give parents access to their children’s MyChart accounts, give a husband or wife access to a spouse’s MyChart account, or give caregivers access to the MyChart accounts of those for whom they care. The term “proxy” means someone who has access to a MyChart account that is not her or his own. Depending on the scenario, proxy access can look different:

  • Parent accessing child. A parent views her child’s information in MyChart. This is most commonly used for non-teen children. Because children often cannot have their own MyChart account, providing parents with proxy access to a child’s chart might be the only way to offer MyChart as part of a child’s care.
  • Parent accessing teen. A parent views her adolescent child’s information in MyChart. Often the parent can view only a subset of information when the child reaches a certain age to provide the patient with more confidentiality.
  • Adult accessing adult. One adult accesses the information of another adult patient. This is commonly used for a husband or wife to access a spouse’s account or for an adult to access an aging parent’s MyChart account to help manage the parent’s care.
  • Power of attorney. One adult with power of attorney over another patient’s medical care. This is commonly used when a patient has a reduced capacity to manage his own care and the proxy is the primary medical decision maker.

Is there a fee to use MyChart?

No, MyChart is a free service for all patients.

What do I need to use MyChart?

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox or Safari). You can also use the MyChart mobile app on a mobile device.

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

If I send a message to my provider, when can I expect a reply?

You will generally receive a response within 1-3 business days. Note that MyChart messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Where can I update my personal information?

On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name and other personal details at any time so that your clinic always has the most up-to-date information in your record.

What should I do if some of my information in MyChart is incorrect?

Your MyChart information comes directly from your electronic medical record at your provider’s office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.

How do I sign up?

There are several different methods of MyChart signup that might be used by different departments across your healthcare organization:

Clinic staff might sign you up directly while you’re at the front desk or in the exam room.

You might receive a text message or email with an activation code when you come in for a visit.

You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.


Can you send me a new activation code if I have lost it, let it expire or did not receive it?

If you don’t have an activation code, you can request one on the sign-up page. You can also contact us at After we verify your information, you will receive a new code.

My activation code does not work. What should I do?

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, email us at or call our MyChart Patient Support Line at 970.544.1556, Monday – Friday, 8:00am – 5:00pm.

How do I change my legal name in MyChart?

To make a request to change your legal name, email or call our MyChart Patient Support Line at 970.544.1556, Monday – Friday, 8:00am – 5:00pm.

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each person must have their own MyChart account.

I forgot my username or password. What should I do?

If you’re having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart Patient Support Line at 970.544.1556, Monday – Friday, 8:00am – 5:00pm.

I didn't receive my two-step verification code. What should I do?

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don’t have an email address on file. If this is the case, call our MyChart Patient Support Line at 970.544.1556, Monday – Friday, 8:00am – 5:00pm.


I was logged out of MyChart. What happened?

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.

What do I do if I get locked out of my account?

To have your account re-activated, send an email request to or call our MyChart Patient Support Line at 970.544.1556, Monday – Friday, 8:00am – 5:00pm.

I have multiple MyChart accounts. How do I link them together?

If you’ve been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

  • Allergies
  • Care team
  • Health issues
  • Medications
  • Messages
  • Test results
  • Visits

To view this information, you must link your account. Check out our video tutorial on how to do this.

How do I delete my account?

You can request that we deactivate your account by contacting the MyChart Patient Support Line at 970.544.1556, Monday – Friday, 8:00am – 5:00pm.

Who do I contact if I have further questions?

Email us at or call our MyChart Patient Support Line at 970.544.1556, Monday – Friday, 8:00am – 5:00pm.



How can I view my outstanding balance?

To see the outstanding account balance for any of your accounts, go to Billing > Billing Summary. To view additional information about an account, including past statements, click the View account link.

How can I make a payment for an outstanding account balance?

  • Go to Billing > Billing Summary.
  • Click Pay Now for the account on which you want to make a payment.
  • Enter the amount to pay along with your credit card or bank account information. Click Continue.
  • Review your payment information and click Submit Payment.

How can I sign up for paperless billing?

  • From the Billing Summary page, click the paperless billing alert.
  • If you want to receive an email or text message when a new paperless statement is available online, enter and verify your email address or mobile phone number and select the corresponding check box to receive notifications.
  • Select the I understand that I will no longer receive statements in the mail check box and click Sign Me Up.

How can I get a price estimate for medical care?

To help you plan for upcoming care, such as a surgery or other procedure, you can get an estimate from MyChart. The estimate is based on your insurance and what other patients have been charged in the past.

  • Go to Billing > Estimates and click Create a New Estimate.
  • Select where you want to have the procedure done and look up the kind of service you want to receive. You can search for the service or look through services by category.
  • After you select the service and see the estimate, you can click Save so that you can refer to it later.

How can I request assistance with my medical bills?

If you need help paying your medical bills, you can submit a financial assistance application to see if any resources are available to you. Go to Billing > Financial Assistance to get started. You’ll need to provide the following information to complete the application:

  • How many people live in your household
  • How much you receive from all sources of income
  • Your household expenses (such as mortgage, rent, and auto loan)
  • Your assets (such as your bank account and vehicle)
  • Supporting documents to verify the information you provide

After you submit your application, a financial counselor will contact you to follow up.

How can I view claims for services covered by insurance?

  • Go to Billing > Coverage Details.
  • Select a coverage and click the Claims tab.
  • Select a claim to view details for it, such as the servicing provider and claim status.

If you have a question regarding the claim, click Customer Service Request to send a message to customer service staff.

How can I review and update your insurance information?

To review the insurance information your clinic has on file, go to Billing > Insurance Summary. Click Details for the payer or plan to see more information about the coverage, such as your deductible and maximum out-of-pocket expenses.

To update your insurance information, make any of the following changes:

  • Request a change to an existing coverage.
  • Remove a coverage.
  • Add a new coverage. New coverages are submitted for verification when you log out of MyChart.